Returns

Changed your mind?

You may return goods up to 15 days from the date of purchase, but the following applies:

• Goods must be returned to TopmaQ at the buyer's cost with proof of purchase.
• Goods will be accepted for a return only if unused, in an original condition and in the original unopened packaging.
• Fill out and include a returns form with your return.

If accepted, you can elect to receive a store credit or a refund for the full purchase price of the item(s) (excluding freight).

What if I opened the product?

You may return goods up to 15 days from the date of purchase, but the following applies:

• Goods must be returned to TopmaQ at the buyer's cost with proof of purchase.
• Goods will be accepted for a return only if unused, in an original condition and in the original packaging.
• Fill out and include a returns form with your return.

If accepted, you can elect to receive a store credit or a refund for the purchase price of the item(s) (excluding freight) less a 10% restocking fee.

NOTE: Goods may not be accepted for return under this policy or for a price adjustment if they have been discounted at any time following the date they were purchased.

Can I exchange a product?

We understand the challenges of buying online. If you are not satisfied with the product you purchased, you can exchange it. You can exchange it for a product of the same type, but different colour or size. It must be exchanged in New condition, in original packaging and up to 15 days from the date of purchase.

Please contact us by email at info@topmaq.co.nz or via Live Chat to arrange an exchange.

Returning for repair

If your product has failed and you believe this is a warrantable fault and wish to return it to us for inspection or repair please contact us before arranging the return of goods. If you are unable to bring the item in-store immediately we will request images or videos to see if we can determine the cause of the issue and if possible, guide you through a resolution to get you back up and running with minimal interruption.

Please note items MUST be inside their warranty period. A minimum assessment fee of $50 + GST applies to all repairs. This fee will be waived if the job is deemed a warranty repair. If a genuine fault is found not caused by the customer and we are unable to repair it, the Consumer Guarantees Act applies.

If damaged In transit

More Info

How to return

Please contact us via email at info@topmaq.co.nz or by Live Chat to arrange a return. We will advise you of the best location to return your goods.

A returns form is available to download via the order history section of your account page. A Label is included on the second page of the returns form, make sure you attach this to the packaging you return your goods in to help us quickly identify your goods, failure to do so will result in significant delays.

Download the returns form here.

Terms and Conditions

Our full terms and conditions are available here.