Are there any shipping delays?
Check our normal delivery times in the related articles below or here.
Courier Delays:
You can check NZ Post delays here.
Transport/Bulk Delays:
You can check PBT delays here. Search your address and check if any service updates are available for your area.
Sales & Promotions:
During any storewide sales or promotions, we typically will have some dispatch delays due to increased order volumes. Most orders affected by delays should dispatch within 2-3 working days. The majority of orders should process unaffected either the same or the next business day.
Unless urgent, during these periods please only get in touch with our customer service team if your order takes longer than 5 business days to dispatch and/or 10 business days to arrive. We apologise for any inconvenience caused and thank you for your patience.
Delivery deadlines for Christmas:
Courier: All couriered items ordered before the 15th of December should have a good chance of arriving before Christmas at a non-rural address*
To check delays in real-time, please check the links at the top of this article.
Transport/Bulk Orders: Unfortunately we cannot make any form of guarantee that any large orders will be delivered in time for Christmas.*
*TopmaQ cannot guarantee any order delivery dates. If you need your order urgently we recommend choosing Click & Collect from your nearest store where stock is available.